Terms of Service

1. General Provisions

1.1 No minors. The Platform contains adult content and is not intended for minors. You must be at least 18 years old and have reached the age of majority where you live. Before your first purchase and before accessing content that is not suitable for minors, you verify your age once through our provider Veriff. Publicly accessible pages, profile pictures and previews are safe for work.

1.2 Section 230(d) notice. In accordance with 47 U.S.C. § 230(d), you are notified that parental control protections (such as computer hardware, software or filtering services) are commercially available and may help limit access to material that is harmful to minors. If minors have access to your device, please restrict their access with such tools.

1.3 Zero tolerance for child sexual abuse material. Child sexual abuse material (CSAM) – real, drawn or AI-generated – is strictly prohibited. Only content of consenting adults for adults is allowed on the Platform. If you report such content through the report function or to support@vibeex.io, we review it immediately, remove it, terminate the account, preserve evidence and report the case to the competent authorities, in the United States to the National Center for Missing & Exploited Children (NCMEC). We fully cooperate with law enforcement.

1.4 No prostitution or sex trafficking. Offering, promoting or facilitating sexual services for payment, meet-ups, escort services and any form of human trafficking are prohibited, including through links to other websites. We terminate such accounts immediately and withhold balances and earnings to the extent permitted by law.

1.5 User content. Content on the Platform is provided by Creators (“User Content”). We are not its author, and it does not represent our views. You enter into the purchase contract for access to content with Vibeex; the respective Creator is responsible for the content itself, its legality and its description. You may view unlocked content solely for your private use through the Platform’s features.

1.6 Rights reserved. Taking your legitimate interests into account, we may modify, add or discontinue features of the Platform; verify the information you provide; verify compliance with these Terms and the law; review content before and after publication; remove content and restrict or terminate accounts that violate these Terms or applicable law; cooperate with authorities in investigations; and change the payment or payout provider. We will inform you in advance of material changes that affect you.

1.7 License to use the Platform. We grant you a personal, revocable, non-transferable, non-sublicensable, non-exclusive license to use the Platform for your own lawful purposes in accordance with these Terms. All other rights are reserved. We do not warrant that the Platform works with every device and browser.

2. Accounts

2.1 Fans. To create an account you need a valid email address, a name, your date of birth and a password, or you sign in with Google or Apple. We do not store payment details.

2.2 Creators. To sell content, you verify your identity and age through Veriff with a government-issued ID and a face match, add a payout address and complete the tax self-certification (e.g. W-8BEN, W-8BEN-E, W-9 or EU details). For the face match, Veriff processes biometric data; we ask for your explicit consent to this. Details are in the Privacy Policy.

2.3 Your representations. You represent that all information you provide is true, complete and up to date; that you hold only one account; that you keep your login details confidential and notify us immediately at support@vibeex.io if someone uses your account without permission; that no previous account of yours was terminated for violations; and that you do not use outside payment methods to accept payments that bypass the Platform.

2.4 Security. You are responsible for activity in your account to the extent you are at fault. We recommend two-factor authentication. Under “Devices” you can see all signed-in devices and sign them out; we notify you by email of sign-ins on new devices.

3. Purchases and Payments

3.1 Prices. All prices are shown before purchase and are final prices. In addition to the price set by the Creator, Vibeex charges a service fee of currently 12% of that price on every purchase (membership, single purchase, chat unlock, tip, custom request). Statutory value added tax of your country of residence is added where applicable. We show the service fee and tax separately before purchase; the displayed total includes both. You confirm your country of residence at checkout; we store it together with the country derived from your IP address as tax evidence.

3.2 Conclusion of contract. You choose content or a membership, see the summary with the total price and can correct your entries until you click. By clicking “Buy now – payment required” you make a binding offer; the contract is concluded with our confirmation, at the latest when the content is unlocked. You receive the contract terms and a receipt by email; your purchases are always available under “Purchases”. Contract languages are German and English.

3.3 Memberships. A membership grants 30 days of access to a Creator’s subscriber content. It is paid in advance and does not renew automatically. You can extend it at any time; the new period starts when the current one ends. You can cancel at any time via “Cancel contracts here”; paid periods continue until they end. If you block a Creator or a Creator blocks you, your access to their content ends; whether we refund any remaining period is at our reasonable discretion.

3.4 Single purchases, chat unlocks, tips, custom requests. Content purchased individually remains available in your library as long as your account and the content exist. A chat unlock permanently allows you to message the Creator; there is no right to a reply. A tip is a voluntary payment without consideration. A custom request is an individual offer by the Creator; you only pay once you accept it. If a paid custom request is not delivered, please contact support.

3.5 Wallet balance. You can top up your wallet free of charge and use the balance for purchases. Balance is non-transferable, does not earn interest and is not paid out during the term of the contract. If you close your account, we refund unused balance upon request to the extent required by law.

3.6 Payment processing. Payments are currently made in cryptocurrencies through the payment provider NOWPayments or with your wallet balance. A purchase is complete once the payment is confirmed on the network; only then do we unlock the content. Cryptocurrency payments are technically irreversible; you bear network and exchange fees and the risk of exchange-rate fluctuations until payment. We are not liable for disruptions at payment providers that are beyond our control.

3.7 Refunds. Purchases of digital content are generally final once provided. Consumers in the EU have a right of withdrawal as described in the withdrawal notice; it expires if, before purchase, you expressly agree that access begins immediately and acknowledge that you thereby lose your right of withdrawal. Your statutory rights in respect of defective digital products remain unaffected. Beyond that, we issue refunds in justified cases, such as technical errors.

3.8 Billing errors. If you believe we charged you in error, please contact support@vibeex.io within 30 days of the receipt with a description. We will correct errors promptly. Your statutory claims remain unaffected.

3.9 Reversals and fraud. In the event of payment reversals, payment fraud or suspicion thereof, we may restrict the account pending clarification and reverse affected unlocks.

4. Acceptable Use

You may use the Platform only for the purposes provided for in these Terms. Our Community Guidelines also apply. In particular, you must not:

• violate applicable law, including criminal law, youth protection, copyright, trademark, personality or data protection rights;
• download, record, photograph, share or publish content, remove watermarks or circumvent paywalls;
• post content involving minors or persons who appear to be minors, content without the consent of everyone depicted, sexual violence, incest, animals, intoxication or unconsciousness, hidden cameras or uninvolved members of the public;
• post deepfakes – AI content that depicts or resembles a real person without their consent – or unlabeled AI content;
• harass, threaten, blackmail, use hate speech, dox, spam or deceive other users;
• use automated access (bots, scrapers), circumvent security measures, bans or age verification, or create new accounts after a ban;
• offer or accept payments outside the Platform or solicit users to other platforms or messengers;
• impersonate another person, Vibeex or our staff;
• use the Platform if you are, or are required to be, registered as a sex offender.

Consequences of violations. Depending on the severity, we remove content, restrict features or suspend accounts temporarily or permanently. We may withhold earnings from illegal or prohibited content and refund affected Fans. We give reasons for every decision and take into account the circumstances of the individual case and proportionality. We reserve the right to take further legal action.

5. Additional Obligations and Terms for Creators

• You own all rights to your content and to any music, trademarks and other works in it.
• Everyone appearing in your content was at least 18 years old at the time of recording and consented to the recording and its publication. Every additional person confirms their age and consent through the “Co-performers” feature before the content goes live. You keep proof of age and consent and provide it to us upon request (see our 18 U.S.C. § 2257 statement).
• You do not deceive Fans about paid content, do not pass off third-party or old recordings as new or live, and deliver paid custom requests as agreed.
• You label AI content: if your profile shows an AI model, you set it accordingly under “Profile type”; individual content created or substantially altered with AI is marked “Made with AI” when posting.
• Every upload is reviewed before publication, first automatically by AI and, where flagged, additionally by our team. Rejections are always made by a human.
• Earnings: You receive 80% of the price you set; Vibeex retains a platform fee of 20%. The Fans’ service fee belongs entirely to Vibeex. Earnings become available for payout after a holding period of 7 days, from an amount of €50.00. We may deduct earnings from purchases that are reversed or refunded due to a violation.
• You are solely responsible for taxes on your earnings and keep your tax self-certification up to date.
• You may engage third parties to manage your account, for example to answer messages. You remain fully responsible for your account, your content and the conduct of these persons. Contractually agreed shares of such service providers can be settled directly from your balance at your request.
• You report violations you notice on the Platform to us.

6. Reports, Moderation and Complaints

6.1 Reports. Anyone can report content through the report function in the app or the report form, even without an account. Please state where the content is, why you are reporting it and as many details as possible, including whether you are depicted and whether you consented. We handle reports carefully, usually within 7 business days, and inform you of the outcome. We remove intimate images published without consent and AI fakes of real people within 48 hours of a valid report, including identical copies known to us. Manifestly illegal content is removed immediately.

6.2 Moderation. We review content before publication automatically and by humans (section 5). Decisions to reject content or suspend accounts are always made by a human. If we remove or do not approve content or restrict an account, we tell you the reasons and the rule applied.

6.3 Complaints. You can file a free complaint against any decision within 6 months by replying to our message or writing to support@vibeex.io. A different person will review the case again. Anyone depicted in content can claim at any time that they did not consent; we will then review the consent records. Users in the EU may also contact a certified out-of-court dispute settlement body under Article 21 of the Digital Services Act.

6.4 How content is ranked. The feed shows posts from Creators you follow or subscribe to, mainly by recency. “Discover” ranks Creators by followers, subscribers and likes; Reels are weighted by recency, likes and whether you follow the Creator. There are no paid placements. Profiles and content you have hidden are no longer shown to you.

7. Law Enforcement

We cooperate with law enforcement authorities and courts and disclose data where we are legally required to do so or a valid official or court order exists. Details are in the Privacy Policy.

8. Third-Party Services

We use third-party services for age verification (Veriff), payment processing (NOWPayments) and sign-in with Google or Apple. The terms of these providers also apply to their use. We do not review links to other websites; their operators are responsible for their content.

9. Intellectual Property

9.1 Platform. The Platform, its design, software, texts and trademarks (including the name and logo “Vibeex”) belong to us or our licensors. You may use them only in accordance with these Terms.

9.2 Your content. Creators retain ownership of their content. By uploading, you grant us a worldwide, non-exclusive, royalty-free and transferable license to store, reproduce and technically adapt the content for operating the Platform (e.g. compression, blurred previews, watermarks), to review it (including automatically), to make it available to entitled Fans, and to show your profile with name, profile picture and safe-for-work previews on the Platform. The license ends when you delete the content, except for backups, statutory retention obligations and content already sold that remains in buyers’ libraries.

9.3 Content for Fans. Fans receive a personal, non-transferable right to view unlocked content privately on the Platform. Unlocked media carry a personal watermark.

9.4 Copyright infringement. We respond to notices of copyright infringement under the U.S. Digital Millennium Copyright Act (DMCA) and European law and terminate accounts of repeat infringers. Details are in our Copyright Policy.

10. Termination and Suspension

You can delete your account at any time in the settings. We may terminate the contract with 14 days’ notice and, for good cause – in particular serious or repeated violations – end it immediately or suspend the account. If we terminate without good cause, we refund prepaid periods not yet used on a pro-rata basis. Provisions that by their nature should survive (in particular sections 9, 11 to 14 and 16) survive termination.

11. Disclaimer of Warranties

To the fullest extent permitted by law, the Platform is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, uninterrupted availability or freedom from errors, and without warranty for Creators’ content. This paragraph does not apply to consumers in the EU, the EEA, the United Kingdom or Switzerland; statutory warranty rights apply to them, in particular for digital products.

12. Limitation of Liability

12.1 Consumers in the EU, the EEA, the United Kingdom or Switzerland. We are liable without limitation for intent and gross negligence, for injury to life, body or health, under product liability law and where we have given a guarantee. In cases of slight negligence, we are liable only for breach of an essential contractual obligation – one whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely – and limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.

12.2 All other users. To the fullest extent permitted by law, Vibeex, its affiliates, licensors, service providers, employees and officers are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, lost profits or data, or damages arising from other users’ content or conduct, unauthorized access to our servers or interruptions of the Platform. Our total liability is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim or USD 100. This does not apply to intent or gross negligence.

13. Indemnification

You will indemnify Vibeex, its affiliates, employees and service providers against third-party claims arising from your content, your use of the Platform, your breach of these Terms or your violation of third-party rights or applicable law, including reasonable costs of legal defense. Consumers in the EU, the EEA, the United Kingdom or Switzerland are subject to this obligation only to the extent they are at fault. We will inform you promptly of any such claim.

14. Disputes and Governing Law

14.1 Informal resolution. Before starting any proceedings, please write to support@vibeex.io with your name, address, username and a description of the issue. We will try to resolve the dispute amicably within 30 days.

14.2 Governing law. These Terms are governed by the laws of the State of [to be completed in the dashboard settings] and the federal laws of the United States, including the Federal Arbitration Act, without regard to conflict-of-law principles; the UN Convention on Contracts for the International Sale of Goods does not apply.

14.3 Arbitration agreement. If you live outside the EU, the EEA, the United Kingdom or Switzerland: any dispute arising out of or relating to the Platform or these Terms that is not resolved under section 14.1 will be resolved exclusively by binding individual arbitration under the Consumer Arbitration Rules of the American Arbitration Association (AAA). The arbitration may be conducted online, by telephone or where you live. Either party may instead bring an individual claim in small claims court; claims for injunctive relief for infringement of intellectual property may be brought in court.

14.4 Class action and jury trial waiver. Within the scope of section 14.3, you and we waive, to the fullest extent permitted by law, the right to a jury trial and to participate as a plaintiff or class member in any class, collective or representative proceeding. Arbitrations are conducted only on an individual basis.

14.5 Opting out of arbitration. You may opt out of the arbitration agreement within 30 days of registering or making your first purchase by sending a notice to support@vibeex.io with your full legal name, address, email address and a clear statement that you do not wish to be bound by the arbitration agreement. All other provisions of these Terms continue to apply.

14.6 Consumers in the EU, the EEA, the United Kingdom or Switzerland. Sections 14.3 to 14.5 and 14.8 do not apply to you. The choice of law in section 14.2 applies only insofar as it does not deprive you of the protection of mandatory provisions of the country where you have your habitual residence. You may bring proceedings against us in the courts of your place of residence. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

14.7 Venue. Where a dispute is not resolved by arbitration and section 14.6 does not apply, the state and federal courts located in the State of [to be completed in the dashboard settings] have jurisdiction.

14.8 Time limit. To the fullest extent permitted by law, any claim against us must be brought within one year after it arose.

15. Changes to These Terms

We may change these Terms with effect for the future where this is necessary due to new features, changes in law or case law, or for security reasons. We will inform you of material changes at least 30 days in advance by email or in the app. If you do not object within that period or continue to use the Platform afterwards, the changes are deemed accepted; we will point out this consequence and your right to close your account at any time in the notice.

16. Miscellaneous

• Entire agreement: These Terms, the Community Guidelines and the Privacy Policy constitute the entire agreement regarding use of the Platform.
• Assignment: We may assign the contract to an affiliate or successor; we will inform consumers in the EU in advance, who may then terminate. You may assign rights under this contract only with our consent.
• Severability: If any provision is invalid, the rest of the contract remains in effect; the statutory provision applies in its place.
• No waiver: Our failure to enforce a right is not a waiver of it.
• Notices: We may send you notices by email to your registered address or as a notification in your account. Send notices to us at support@vibeex.io; you can reply to any email from Vibeex.
• Force majeure: We are not liable for delays caused by circumstances beyond our reasonable control, such as natural events, war, government action, network or data center outages or attacks.
• No third-party beneficiaries: This contract creates no rights for third parties and no partnership, employment or agency relationship between you and us.
• Language: These Terms are available in German and English. Both versions are equally binding; in case of discrepancies, the version more favorable to the consumer applies.
• California notice: California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at +1 800 952-5210. Registration is free; only purchases are charged.

17. Provider and Contact

[to be completed in the dashboard settings]
[to be completed in the dashboard settings]
Represented by: [to be completed in the dashboard settings]
Email: support@vibeex.io

Further mandatory information is in the Legal Notice.